Services & Support

There is one important factor when clients utilize our services, they achieve positive outcomes.

Western Weather Group is staffed seven days a week to assist their customers. An online support form is available to send an inquiry to us.

TECHNICAL SUPPORT

First Year Technical Support

Free technical support via telephone, fax, and/or email is offered during the first year of ownership for an integrated weather station system purchased from Western Weather Group.

Calibration and Technical Support Program

A Calibration and Technical Support Program with Western Weather Group provides an annual, on-site visit that includes a field system calibration, as well as on-going telephone technical support throughout the year.

Telephone Technical Support Program

This support program allows you to telephone Western Weather Group and speak with technical support personnel. This service is offered for an annual fee. A technical support member is available during regular business hours (Pacific Standard Time) Monday through Friday.

Issue Based Support

The issue based support option provides technical support via telephone, and the fee, charged to a credit card, is based on the current hourly rate and covers the particular issue until resolved. At this time, technical support is provided M-F during regular business hours (Pacific Standard Time).