Services & Support
There is one important factor when clients utilize our services, they achieve positive outcomes.
Western Weather Groups’ staff is available Monday through Friday, 8am-5pm to address your support inquiries. If you wish, you may also use the online support form to send an inquiry to us.
Data Management Services
Web Solutions
A tailor-made web page with data collected and processed directly from your weather station.
KEY BENEFITS
- Data accessible in variety of formats
- Requires no internal resources
- Graphical & tabular data viewing
- Updated at your specified intervals
- Secure, password protected to contain your proprietary data
- Access real-time and historical data
For more information on a customized weather web page contact us today!
Mobile Monitoring & Alert Service
Calculated decision making is at the tip of your fingers with the Mobile Monitoring & Alert System. This affordable service allows you to select weather parameters you wish to view with the option to set alert thresholds for wind, temperature, rainfall and more.
Selected weather parameters and alert thresholds are sent to you via text message, allowing you to make a broad range of critical decisions as well as saving time and money.
After Sales Services
After Sales Services handles a variety of technical support services, training, spare parts, and repairs.
First Year Technical Support
Free technical support via telephone, fax, and/or email is offered during the first year of ownership for an integrated weather station system purchased from Western Weather Group.
Calibration and Technical Support Program
A Calibration and Technical Support Program with Western Weather Group provides an annual, on-site visit that includes a field system calibration, as well as on-going telephone technical support throughout the year.
Telephone Technical Support Program
This support program allows you to telephone Western Weather Group and speak with technical support personnel. This service is offered for an annual fee. A technical support member is available during regular business hours (Pacific Standard Time) Monday through Friday.
Issue Based Support
The issue based support option provides technical support via telephone, and the fee, charged to a credit card, is based on the current hourly rate and covers the particular issue until resolved. At this time, technical support is provided M-F during regular business hours (Pacific Standard Time).
Knowledge Base
Most often, your support inquiry can be resolved by consulting the extensive collection of product documentation and/or software downloads. Please review the available documentation and/or downloads by visiting our Forms Library section to see a list of frequently asked questions and solutions.
Weather Station Training
Western Weather Groups’ convenient onsite training saves you time and money. Improve your ability to manage weather risks from additional, comprehensive weather station training. Sessions are in a format that suits your specific requirements. Contact our office today to set up a training session and learn to better manage your weather station for critical weather related events.
Spare Parts
- As the California Authorized Sales Representative for Campbell Scientific, you have the option of ordering locally for spare or replacement Campbell Scientific parts
- Not sure of what spare parts are needed? Contact our office for help to determine your weather station’s exact specifications.
Repair And Return (RMA)
All items being sent in for repair require an RMA number, a description of the problem, and the bill to / ship to address included in the box. Packages should be shipped via prepaid freight to:
568 Manzanita Ave. #2
Chico, CA 95926
There will be a delayed processing time for all orders that do not have an RMA number with them. If you have any questions please call our office (530) 342-1700 and we will be glad to assist you.
Equipment beyond economic repair – You will be notified by telephone or email if an item is deemed beyond a reasonable repair charge. Your item may be replaced upon your request or you may choose to have the defective unit returned to you, or have us dispose of it. Individual customer agreements can be made with Western Weather Group so that calling on each order is not necessary.
Shipping – Western Weather Group will pay return shipping charges when equipment is under warranty and shipped within the continental US. Shipping charges will be billed to customer for all non-warranty items. UPS ground service is used for all return shipments unless otherwise specified.
Regulating Agency Services
Audit And Or Calibration
Western Weather Group performs audits with qualified technicians under various guidelines issued by the Environmental Protection Agency or other regulating agencies. Western Weather Groups’ calibration equipment utilized during an audit undergoes periodic calibrations per the manufacturer’s recommendations to ensure accurate readings.
- Meteorological stations are given a visual inspection and if available in the datalogger program, a program control flag will be set prior to the beginning of the audit so that data resulting from the audit tests are not recorded in the final memory of the datalogger or the user’s database.
- Sensors are tested against a calibrated transfer standard or a known performance standard. Test results and any additional notes are recorded for inclusion in the final audit report. Any sensor found to be out of calibration during an audit will be repaired, adjusted or replaced if possible.
- Western Weather Group provides all of the equipment and materials necessary to perform an audit.
- A final written audit report is prepared and mailed within fourteen business days of the completion of the field work.